MSB REPTILES GUARANTEES & POLICIES

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Health, Genetics & Sex Guarantee

Health, genetics, and sex are all guaranteed unless agreed upon otherwise. Please, do your research before buying any reptiles you are inquiring about. These animals deserve the best quality care!


All animals shipped from MSB Reptiles are actively eating and are in a healthy condition. If there is an issue with the health of the reptile, you MUST notify MSB Reptiles IMMEDIATELY. Once the animal is received, it is the buyer's responsibility to provide appropriate care.

Payment Policy

MSB Reptiles currently accepts payments via PayPal and Zelle. 

(Other options may become available at a later time.)


Payment plans will be made on a case by case basis.


Any deposits are non-refundable as well as payments made for the animal on payment plans.

Shipping

MSB Reptiles uses SYR (Ship Your Reptiles) priority overnight delivery via FedEx. The shipping address must be a physical address, not a P.O Box. Preferred method of shipment delivery is to a local FedEx Hub, if not available we can ship to your house.


Shipment cost is not included in the price of the animal and will vary from animal to animal and the location the animal is going to. 


MSB Reptiles reserves the right to delay shipping after payment has been made if shipping conditions are hazardous to the animals. This includes temperatures that are too high or too low. The optimal shipping temperature range is between 45 and 85 degrees Fahrenheit.


If there are any issues with the reptile from shipping, you must notify MSB Reptiles within 1 hour of package being accepted. Packages that are sent directly to hubs must be picked up within an hour of delivery time. Live arrival is only guaranteed if delivery is made on the FIRST attempt when sent to a home or business address.

Live Arrival Guarantee

MSB Reptiles offers a live arrival guarantee on all animals shipped as long as certain conditions are met. 

The conditions are:


  • The package is picked up within 1 hour of delivery at the FedEx Hub OR
  • The recipient receives the package on the first delivery attempt


If the package is not delivered on the first attempt or the package is not picked up within 1 hour of availability the live arrival guarantee is void.

If there are any issues with the reptile from shipping, you must notify MSB Reptiles within 1 hour of package being accepted.